Terms of service

These Terms of Service govern your use of the Osei website and any purchases made through it. By accessing or using this website, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you must not use this website.

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict their use of the website, or damage the operation or security of the site.

You must not misuse the website, attempt unauthorised access, interfere with functionality, upload malicious code, or engage in fraudulent behaviour.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing and availability are accurate. However, we do not guarantee that all information on the site is always complete, current or error-free.

Colours and product appearance may vary slightly depending on screen settings, device displays and manufacturing variations.

We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

Orders

All orders placed through the website are subject to acceptance and availability. We reserve the right to refuse, cancel or limit any order at our discretion, including where there are pricing errors, suspected fraud, stock issues or breaches of these Terms.

If an order is cancelled after payment has been made, an appropriate refund will be issued.

Pricing and Payments

All prices displayed on the website are listed in the applicable currency shown at checkout unless otherwise stated. We reserve the right to change pricing at any time without notice.

Payment must be completed before an order is processed and shipped.

Shipping

Shipping timeframes are estimates only. Osei is not responsible for delays caused by postal carriers, couriers, customs, incorrect addresses or events outside our control.

For more information, please refer to our Shipping Policy.

Returns and Refunds

Returns and refunds are subject to our Returns and Refunds Policy and your rights under Australian Consumer Law.

Due to hygiene and product-safety considerations, some items may not be eligible for return unless faulty, damaged or incorrectly supplied.

Intellectual Property

All content on this website, including text, graphics, logos, branding, images, product descriptions and website design elements, is owned by or licensed to Osei and is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify, publish or exploit any website content without prior written permission.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, Osei is not liable for any indirect, incidental, special or consequential loss arising from your use of the website or purchase of products through it.

Nothing in these Terms excludes, restricts or modifies any consumer rights or guarantees that cannot be excluded under Australian Consumer Law.

Indemnity

You agree to indemnify and hold Osei harmless from any claims, damages, liabilities, costs and expenses arising out of your misuse of the website, breach of these Terms or violation of any law or third-party rights.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will take effect once posted on this website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.